Refund Policy

Returns

How to Start a Return

To request a return, please email us at hello@zsaluxe.com within 30 days of receiving your order. Our team will review your request and, if your return is approved, we'll provide detailed return instructions

Please do not send items back without first contacting us first, as returns sent without prior authorization may not be accepted.

If your return is approved, we'll provide the appropriate return address along with any additional instructions needed to complete the process. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or you received the wrong item.

If you have any questions regarding returns or refunds, please don't hesitate to contact us at hello@zsaluxe.com. We're always happy to help.

Damages and issues

 
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible at hello@zsaluxe.com. We'll review the issue promptly and work with you to find a suitable resolution.

Exceptions / Non-Returnable Items

For hygiene and quality assurance purposes, certain items are non-returnable. These include all earrings, custom or personalized jewelry, and any items purchased on sale or at a discounted price. Additionally, we do not accept returns on items that have been worn, damaged, or altered in any way. All non-returnable items are considered final sale and are not eligible for refunds or exchanges.

Additionally, we cannot accept returns on sale items or gift cards.

 

Exchanges

At this time, we do not offer direct exchanges. If you'd like a different item, please submit a return request for your original purchase (if eligible). Once your return has been approved and processed, you're welcome to place a new order for the item of your choice.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once we've received and inspected your returned item, we'll notify you by email regarding the status of your refund.

If your return is approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post refund.

If you haven't received your refund 15 business days after receiving your approval notification, please contact us at hello@zsaluxe.com, and we'll be happy to assist you.